Boone NC & ASU Long-term Rental Apartments

If this is not an emergency, please review the Common Maintenance Problems table for possible solutions to your problem. Fill in the online Work Order form and click Submit. Our office will follow up via email unless it is an emergency.

Date (mm/dd/yy):

Tenant's Name (First, Last):

Dwelling Unit Name & Number:

Phone:

E-Mail:

Have you reported the problem before?

Maintenance Needs:

To submit this request, click the Submit button.
To clear the fields above, click the Clear Fields button.

What is an Emergency?

Fire
Flooding
No heat during the winter
No water at all
Refrigerator not working
Electrical short

If something else comes up, keep in mind that an emergency situation is something that is hazardous to health or property and can't wait until regular office hours.

Emergency Phone Numbers:

Monday-Friday 9:00am - 5:00pm	828-264-3644
After hours or weekend	828-264-4422

Common Maintenance Problems:
Helpful List of Things to Check Before Submitting a Work Order

Maintenance Problem	Possible Solutions
No power in one room or certain electrical outlets are not working	Flip the breaker
Light went out	Check light bulb, Tenant is responsible for replacing light bulbs
No hot water	Flip breaker, call office if this doesn't work
Stove not working or an eye on the stove doesn't work	1. Make sure it is plugged into the wall 2. Flip the breaker 3. On the oven, make sure the timer is not set to "ON". (this can cause the stove not to work properly).
Dryer not drying	Check the lent filter, if full, clean it
Window is stuck and will not open	Take a knife and run it around the edges to loosen the paint. It's probably painted shut.
High water bill	Submit work order
Heat is not working	1. If you have oil, kerosene, or gas heat, make sure there is fuel in the tank. 2. If you have electric baseboard heat, make sure to turn the thermostat knob to desired temperature.
Stopped up Toilet	Keep a plunger handy. You will need it if the toilet stops up.
Stopped up Sink, Tub/Shower	Use a product such as Drano. If this doesn't work, submit a work order
Leaking toilet	This could be caused by condensation…put your hand on the toilet tank or bowl to see if it is wet on the outside.

What is an Emergency?

Emergency Phone Numbers:

Common Maintenance Problems: Helpful List of Things to Check Before Submitting a Work Order

Common Maintenance Problems:
Helpful List of Things to Check Before Submitting a Work Order